Returns & Exchanges Policy

 

1. Returns

If you receive a damaged, faulty or incorrect item, please contact us with pictures of the item within 5 days of delivery.

To qualify for a return:

• The item must be unworn, unwashed, and in its original condition with tags attached.

• You must provide photos showing the damage or incorrect item before sending it back.

• Returns will only be accepted for damaged or incorrect items — we do not accept returns for change of mind, wrong size, or other reasons.

Once approved, you’ll receive instructions on how to return the item. After we inspect it, a replacement or refund will be processed.

 

2. Exchanges

If you ordered the wrong size or style, you’ll need to place a new order for the correct item.
You can then return the original item to us in its unused and unworn condition.

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3. Shipping Costs

Customers are responsible for all shipping costs associated with returns and exchanges.
We recommend using a tracked postage service, as we cannot be held responsible for items lost or damaged in transit.

 

4. How to Start a Return

To start a return or report an issue, please contact our team, within 5 days of delivery, at:
Email: enquiries@milano-designs.co.uk

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Thank you.