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Privacy Policy – Milano Designs Ltd.

Effective Date: 02/09/2025

 

Milano Designs Ltd. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase products, or use our graphic design services.

 

1. Information We Collect

a. Personal Information

  • Name, email address, phone number, billing and shipping addresses.

  • Payment information (processed securely via trusted third-party providers).

  • Account login credentials if you create an account with us.

b. Project & Service Information

  • Files, brand assets, creative briefs, and notes submitted for graphic design projects.

c. Non-Personal Information

  • Technical details about your visit, including IP address, browser type, and pages visited, collected via cookies or analytics tools.

 

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders for products and services.

  • Provide, manage and improve our graphic design services.

  • Communicate with you regarding orders, enquiries or project updates.

  • Send marketing or promotional materials if you have opted in.

  • Protect our website, services and users from fraud or unauthorised activity.

 

3. Payments & Security

  • Payments are processed securely through trusted third-party providers (e.g., Stripe, PayPal).

  • We do not store full payment card details on our servers; payment information is handled by the payment processor.

  • Transactions are encrypted using industry-standard SSL/TLS to protect your sensitive information.

 

4. Confidentiality

We treat all client information, project materials, and communications as strictly confidential, including:

  • Brand assets, design files, and creative briefs.

  • Payment and personal information associated with orders.

  • Project notes and communications.

We will not disclose, share, or use your confidential information for any purpose other than fulfilling your orders or projects, except where required by law.

 

5. Graphic Design Clients – Intellectual Property & Files

  • Files, assets, and content you provide remain your property.

  • Any final designs we deliver are governed by the agreed project terms. Unless otherwise stated in a contract, intellectual property rights for custom designs may transfer to the client upon full payment.

  • We will handle all project files securely and will not share them without your permission.

 

6. Online Shop Customers – Orders & Returns

  • Order information (billing, shipping, purchase details) is used solely to process and deliver your products.

  • You can track your order through our communications or via the shipping provider.

  • Returns and refunds are handled according to our store policy. Please contact us directly for any return or exchange inquiries.

 

7. Sharing Your Information

We may share your information with:

  • Service providers assisting us (payment processors, shipping carriers, IT support).

  • Legal authorities when required by law or to protect our rights.

  • Marketing partners only with your consent.

We do not sell your personal information to third parties.

 

8. Cookies & Tracking

  • Our website uses cookies and analytics tools to improve user experience, track usage, and understand visitor interactions.

  • You can manage cookie preferences via your browser settings.

 

9. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications.

  • Request restrictions on certain data processing activities.

To exercise these rights, please contact us at: [Insert Contact Email].

 

10. Data Retention

We keep personal information only as long as necessary to:

  • Fulfill orders or projects.

  • Comply with legal obligations.

  • Resolve disputes or enforce agreements.

 

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

 

12. Contact Us

For questions about this policy or how we handle your data:
Email: enquiries@milano-designs.co.uk

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